James A Sinclair Movies, Products, & Services
Common Questions & Support Documentation ...
© Copyright 2022 Lightbody Inc.
Being Your Grand Self Program (Online Course)
Are you on social media such as Facebook or Google's Youtube?
We love a good balance of being social and especially connecting with others like hearts. We also value freedom of speech and privacy.
We will soon be announcing our new social media platforms where we can connect.
Please check back here again for updates.
Thank you.
Audio Download
This program is designed to be used with video and not as an audio only download. Since many of the modules include exercises and assignments, it is necessary to complete the course as it is intended, both with audio and video. For this reason, we do not offer an audio download of the lessons. However, we do offer a download in the meditations and that is right within the program in the meditations lesson. You can download the 20 minute meditation or the 1 hour meditation, or both. Both meditations are exactly the same, except for the length.
Do you have a subtitles option for Being Your Grand Self Online Course?
At this time the course is not offered with subtitles but this may be a feature that will be added in a future course update.
How Do I Submit A Testimonial / Review?
It's super easy to submit a testimonial/review...
Just email us at: support@jamesasinclair.be
You can send a picture along with your testimonial/review or a video. Please also include your full name, city, state and country, as well as your title (if applicable). For example:
Nancy Freeman, Ph.D., Boise, Iowa, USA, Professor at Acme University
How To Give Feedback
It's easy to provide feedback on the course, and we love to hear it!
Simply email your feedback to: support@iamesasinclair.be
We read every email.
How To Watch In Full Screen
You can watch all of the course videos in full screen by clicking on the video and then clicking on the full screen icon at the bottom right corner of the video screen.
I forgot my password or I don't know where to login?
No worries, it happens. Simply go to the following link and after you the login window opens, you will see at the bottom of the login window a place to reset your password.
https://www.grandselfmovie.com/login
Login Info
Where Do I log in?
If you have already registered for the Being Your Grand Self Online Program, your login area is here:
https://www.beingyourgrandself.com (click login at the top right after clicking this link)
If you haven't registered yet, please go to:
https://www.beingyourgrandself.com
Program Download
This program is evergreen, meaning it is updated regularly to include the latest science, techniques, exercises and more. Therefore, there is not an option for downloading the program.
Please note that if you have lifetime access to the program and will never have to pay again. Lifetime access means all the updates are included in your original purchase price.
Refunds & Cancellations
Refund Policy. Due to the digital nature of our digital products, all sales are final for All Digital Online Products . The Company's services: Live Events and other services offered by the Company are non-refundable. Any purchase by you is deemed completed upon submission and acknowledgment that the form of payment provided in connection with the transaction may be charged by the Company..
Some of the course lessons talk about things that aren't in the actual movie.
The Grand Self movie evolved through several versions, and Being Your Grand Self Online Course was being created during the production phase of the movie. We decided to leave the information in the course (even though its not in the final version of the movie) since the information is so valuable and important.
Video is not playing properly
We're sorry to hear this, and this is unusual.
While it should be streaming well on all browsers and all devices, in every country, we recommend using Google Chrome and resetting your cache. The main factors to focus on are your browser, your network, and your device.
Below are a few good points that should help you trouble-shoot and get the video playing well for you.
Clear Your Browser Cache
This step may seem simple, but it’s an amazing fix in a number of situations. Try clearing your browser’s cache and restarting your web browser. We always recommend this as the first step to troubleshooting playback issues.
Chrome Chrome — > Clear Browsing Data or History — > Show Full History — > Clear Browsing Data …
Safari Preferences — > Privacy — -> Remove All Browsing Data
Firefox History — > Clear recent history
Internet Explorer Tools — > Internet Options — > Browsing History
You can also “hard refresh” a certain webpage to clear the cache for that single page. This is typically done by holding Shift and pressing refresh or reload.
Check for Updates to your Browser or Device
It’s always a good idea to keep your software up to date. If you’re on an older version of a browser or operating system, there may be a bug that has been fixed with a more recent update. If a video is failing to play or consistently stuck buffering/loading, make sure you’re using the most up-to-date version of your browser or OS.
This is especially true on mobile devices, as the difference between versions can often have serious implications for certain functionality being supported or not. For example, iOS only started supported silent autoplay as of iOS10.
Disable Browser Extensions or Plugins
Whether you’re using Extensions in Chrome or Safari, Firefox Addons, or any kind of browser plugin, these 3rd party programs can sometimes cause unexpected problems when watching videos. Some example issues include preventing video playback, subverting stats, or trying to download a video instead of play it.
The easiest way to test if a plugin is causing the problem: open an Incognito or Privacy browsing window. Every browser has some option for a “Private” mode which will disable any extensions/plugins automatically. If the problem goes away in that window, then it’s time to disable all your plugins and turn them back on one-by-one. As you re-enable each plugin, see if the problem returns. When it does, you know which plugin is causing the problem, and you will want to uninstall it, or set up an exception for pages with videos.
Here are some guides on managing plugins & addons for common browsers:
Try a Different Browser
Sometimes different browsers can cause problems. While we support all major browsers, certain playback issues are specific to one browser or another. Switching browsers may help clear up an issue, or at least give you a sense for whether a certain problem is more widespread. For example if you’re using Firefox and your video doesn’t play, but things are all good in Chrome.
Check Your Internet Speed
Are you (or your customers) experiencing slow loading, or seeing a “Loading … ” message on your videos? The most common cause of this problem is that the viewer’s Internet connection speed is not fast enough to support video playback reliably. While we take many steps to optimize the playback experience for each viewer, there are some minimum requirements for a smooth playback experience.
Check your internet speed. If you’re not up-to-par, contact your Internet provider. If so, let’s move on.
Reset Your Internet Connection
Just like uploading, an internet connection can affect playback. Try resetting your router and make sure you have a secure connection. All set? It’s time to start investigating.
Watch Course Videos In Full Screen
You can watch the course videos in full screen simply by clicking the icon in the bottom right of the screen.
To go back to the regular size screen simply click the icon in the bottom right of the screen again.
Where To Enter Password
You enter your password by clicking the link below and then clicking 'member login' at the top:
How Do I Submit A Testimonial / Review?
It's super easy to submit a testimonial/review...
Just email us at: support@jamesasinclair.be
You can send a picture along with your testimonial/review or a video. Please also include your full name, city, state and country, as well as your title (if applicable). For example:
Nancy Freeman, Ph.D., Boise, Iowa, USA, Professor at Acme University
Media & Interview Inquiries
If you’d like to interview James A Sinclair for your podcast, summit, blog, magazine, newspaper, video, film, event or any other media, you can contact: media@jamesasinclair.be
You can view James A Sinclair's Online Press Kit here:
https://www.jamesasinclair.be/presskit
Contact Support Desk / Customer Service
If you didn't find the answer to your question(s) in our knowledge base, just click the circle at the bottom of your screen...or...feel free to email us directly at:
support@jamesasinclair.be
Book James A Sinclair As A Keynote Speaker
To book James A Sinclair for a speaking event please email: support@jamesasinclair.be
Or you can contact us now by clicking the icon at the bottom of your screen, click 'ask' then click 'email.'
How Do I Submit A Testimonial / Review?
It's super easy to submit a testimonial/review...
Just email us at: support@jamesasinclair.be
You can send a picture along with your testimonial/review or a video. Please also include your full name, city, state and country, as well as your title (if applicable). For example:
Nancy Freeman, Ph.D., Boise, Iowa, USA, Professor at Acme University
What If? The Movie
How Do I Submit A Testimonial / Review?
Its super easy to submit a testimonial/review...
Just email us at: support@jamesasinclair.be
You can send a picture along with your testimonial/review or a video. Please also include your full name, city, state and country, as well as your title (if applicable). For example:
Nancy Freeman, Ph.D., Boise, Iowa, USA, Professor at Acme University
Download Help
Any tips for the MAC download?
Yes, the preferred internet browser for the MAC download is Chrome. If you experience any problems downloading the MAC version then close all internet browsers and open Chrome and try again. Make sure you copy and paste the url link for this page so you can get back to it when you open Chrome.
My download is taking a long time, what should I do?
You're downloading a full two hour movie so the file size is quite large and it is normal for a download to take 30 minutes or even much longer depending on your internet connections speed.
My download is not working on my ipad and/or other devices, what should I do?
Due to software restrictions, we offer Downloads for PC and Mac only but the download should also work on all your devices. The video file is encoded to do so.
For Android Devices: Download the .mp4 file directly to device.
For iOS Devices: Due to Apple Software Restrictions on mobile devices (devices only, not computers), you must first download your files to a Mac or PC computer. Then, open your files in iTunes and sync to your iPod/iPad/iPhone.
Note: Due to the countless variables that we cannot control associated with individual computer systems/versions/software & software updates, we are unable to provide you with direct support on how to setup any download on your personal computers or devices.
However, generally speaking, if you want to watch on your smart device, you may first need to save the file to your computer. Next, right click on the file you have just saved, select "Open With" and choose your preferred application (usually iTunes or Windows Media Player). From here you can sync to your iPod/iPad/iPhone with your iTunes program, or to your android phone/tablet with your Windows Media program.
Viewing Technical
Video Says Offline
If the movie isn't playing or says 'offline' please make sure that your flash plugin is enabled or is updated on your browser, or use Google Chrome browser to watch the movie (recommended). Also, please empty your cache if the movie isn't playing for you.
Video Is Playing Slow
If your video is playing slow we recommend that you view your videos on a high speed internet connection.
Sound Issues
If you're hearing that the sound is 'off,' please note that during production the sound was recorded less than perfect. In order to preserve the integrity and fantastic delivery of the interviews the What If? The Movie production team decided to keep the sound the way it is.
The sound quality varies depending on the equipment you're using to play the movie on. The movie sounds best when played on the latest technology devices.
Video Is Not Running
Please double check that if you have a mac that you downloaded the mac file and if you have a pc you downloaded the pc file. So far, the only time we've heard about the movie not running is due to this problem...or sometimes a download problem.
If this isn't the problem for you. Do you have a video player installed on your computer that usually plays downloaded movie files? If so, we would suggest to delete the downloaded movie file and download again. We recommend google chrome for the best browser to download on. Sometimes it's as simple as re-downloading the file.If you don't have a video player installed on your computer, that could the problem. In this case, you can choose a variety of video players that should work just fine for our movie.
Refunds & Cancellations
Refund Policy: Due to the digital nature of our digital products, all sales are final for All Digital Online Products. The Company's services: Live Events, and other services offered by the Company are non-refundable. Any purchase by you is deemed completed upon submission and acknowledgement that the form of payment provided in connection with the transaction may be charged by the Company.
Why we don’t accept PayPal
We don't accept Paypal because we sincerely care about your privacy. We do our best to select only third-parties that value your privacy and offer services based on integrity and authenticity.
In order to accept PayPal payments, PayPal requires that we provide to them all information related to your purchase including detailed information on the specific items purchased. Visa, MasterCard, American Express, Discover and all other major credit cards do not require this information, they simply verify that your card is valid and verified, and that you have sufficient credit to make the purchase.
We view PayPal’s requirements as an unnecessary invasion of your privacy and we do not provide this information to anyone. Hopefully at some point in the future PayPal will change this requirement. Until then we will continue to accept all major credit cards but not PayPal.
As an additional note of security, when you enter your credit card details we actually never see the information and your personal credit card information is never shared with us, it is only available to our credit card processor, Stripe.
In addition, if you elect to have your card information saved (most customers do not), it is only saved by Stripe. Again, your credit card details never touch our systems. We designed it this way to give our customers the highest possible level of confidence that their information is safe.
Additionally, to protect your privacy, we don't use share buttons that sell your information. Most share buttons use cookies, which track user behavior. Even if share buttons are not used by a visitor, share buttons place cookies on a user’s device when they view a website. Most brands that provide these share buttons sell the cookies to third-party services, which then use cookies to track users’ web browsing activities so companies can send them personalized ads.
Distribution, Licensing & Broadcast
If you are interested in distribution and/or licensing a broadcast, please contact us here:
support@jamesasinclair.be
If you are looking to host a public movie screening, please contact us here:
support@jamesasinclair.be
Are you on social media such as Facebook or Google's Youtube?
We love a good balance of being social and especially connecting with other like hearts. We also value freedom of speech and privacy.
We will soon be announcing our new social media platforms where we can connect.
Please check back here again for updates.
Thank you.
Downloaded movie stops and starts on Windows 10. What should I do?
Do you get an error message when it stops?
If yes, we suggest you to run Windows Store Apps Troubleshooter and Windows Media Player Settings Troubleshooter. To do so, follow the steps below:
- Press Windows key.
- Type Troubleshooting.
- On the left pane, click View all.
- Click Windows Store Apps to troubleshoot Windows Store Apps and click Windows Media Player Settings to troubleshoot Windows Media Player.
- Follow the on-screen instructions.
If you don't get an error message then do you have enough space on your device to play the movie? If you downloaded the largest file size, please delete the file and download the smallest movie file size.
Please note that VLC Player for Windows 10 seems to play video files, especially larger video files, easier.
Note: Due to the countless variables that we cannot control associated with individual computer systems/versions/software & software updates, we are unable to provide you with direct support on how to setup any download on your personal computers or devices.
Download problem on my ipad and/or other device. such as tablets. What should I do?
Yes, the Digital Download should work on all devices, and also Mac and PC computers. However, we do recommend downloading it your computer first, then transferring it to your device.
Note: Due to the countless variables that we cannot control associated with individual computer systems/versions/software & software updates, we are unable to provide you with direct support on how to setup any download on your personal computers or devices.
However, generally speaking, if you want to watch on your smart device, you may first need to save the file to your computer. Next, right click on the file you have just saved, select "Open With" and choose your preferred application (usually iTunes or Windows Media Player). From here you can sync to your iPod/iPad/iPhone with your iTunes program, or to your android phone/tablet with your Windows Media program.
Grand Self Movie
How Do I Submit A Testimonial / Review?
Its super easy to submit a testimonial/review...
Just email us at: support@jamesasinclair.be
You can send a picture along with your testimonial/review or a video. Please also include your full name, city, state and country, as well as your title (if applicable). For example:
Nancy Freeman, Ph.D., Boise, Iowa, USA, Professor at Acme University
Media & Interview Inquiries
If you’d like to interview James A Sinclair for your podcast, summit, blog, magazine, newspaper, video, film, event or any other media, you can contact: media@jamesasinclair.be
You can view James A Sinclair's Online Press Kit here:
https://www.jamesasinclair.be/presskit
Download Help
Any tips for the MAC download?
Yes, the preferred internet browser for the MAC download is Chrome. If you experience any problems downloading the MAC version then close all internet browsers and open Chrome and try again. Make sure you copy and paste the url link for this page so you can get back to it when you open Chrome.
My download is taking a long time, what should I do?
You're downloading a full two hour movie so the file size is quite large and it is normal for a download to take 30 minutes or even much longer depending on your internet connections speed.
My download is not working on my ipad and/or other devices, what should I do?
Due to software restrictions, we offer Downloads for PC and Mac only but the download should also work on all your devices. The video file is encoded to do so.
For Android Devices: Download the .mp4 file directly to device.
For iOS Devices: Due to Apple Software Restrictions on mobile devices (devices only, not computers), you must first download your files to a Mac or PC computer. Then, open your files in iTunes and sync to your iPod/iPad/iPhone.
Note: Due to the countless variables that we cannot control associated with individual computer systems/versions/software & software updates, we are unable to provide you with direct support on how to setup any download on your personal computers or devices.
However, generally speaking, if you want to watch on your smart device, you may first need to save the file to your computer. Next, right click on the file you have just saved, select "Open With" and choose your preferred application (usually iTunes or Windows Media Player). From here you can sync to your iPod/iPad/iPhone with your iTunes program, or to your android phone/tablet with your Windows Media program.
Refunds & Cancellations
Refund Policy: Due to the digital nature of our digital products, all sales are final for All Digital Online Products. Any purchase by you is deemed completed upon submission and acknowledgement that the form of payment provided in connection with the transaction may be charged by the Company.
How Do I Book James A Sinclair As A Keynote Speaker For My Event
To inquire about availability for James A Sinclair to speak at your event, please email here:
media@jamesasinclair.be
Or click the icon at the bottom of your screen, click 'ask' then click 'email.'
Digital Dowload Not Playing Properly
Are you experiencing the movie buffer, stopping/starting or not playing properly on your device? The actual movie file does not stop and start or buffer.
If you selected the highest quality download, the file size is quite large and some devices and video players can cause it to buffer.
We recommend restarting your computer or device, then when it restarts go straight to watching the movie. If problems still persist, your devices available space could be an issue if there isn't much space left. This issue will effect all applications, including your movie player.
If the large file size of the movie you downloaded is just to large for your device, we recommend going back to your download page and downloading a smaller file size. This way you can watch without it stopping and starting. Your download page is here, and if you've forgotten your password just click the password reset at the bottom of the page after you click here.
How do I unzip my downloaded folder?
Most relatively modern computers have unzipping software already built in to unzip your folder.
For more information on unzipping your folder for Windows 10, click here.
For more information on unzipping your folder for Mac, click here.
Payment Issue(s)
If you're having any kind of payment and/or billing issues, please contact billing here:
support@jamesasinclair.be
How do I experience the Gamma technique?
In the movie's course, Being Your Grand Self Online Program, you will be walked through the general overview of the technique:
https://beingyourgrandself.com/
Is there a DVD?
We do not offer a DVD. Our Digital Download Copy has replaced the DVD. If you would like to purchase the Digital Download, you can do so here:
https://www.grandselfmovie.com
Is there a soundtrack available for the movie?
Yes, The Grand Self Movie Original Motion Picture Soundtrack can be found here:
https://www.grandselfmovie.com/originalmotionpicturesoundtrack
How Do I Host A Movie Screening?
We are pleased to hear this and thank you for your interest. Please contact us at:
support@grandselfmovie.com
48 Hour Rental Movie Is Not Playing Properly
We're sorry to hear this, and this is unusual.
While it should be streaming well on all browsers and all devices, in every country, we recommend using Google Chrome and resetting your cache. The main factors to focus on are your browser, your network, and your device.
Below are a few good points that should help you troubleshoot and get the video playing well for you.
Clear Your Browser Cache
This step may seem simple, but it’s an amazing fix in a number of situations. Try clearing your browser’s cache and restarting your web browser. We always recommend this as the first step to troubleshooting playback issues.
Chrome — > Clear Browsing Data or History — > Show Full History — > Clear Browsing Data …
Safari Preferences — > Privacy — -> Remove All Browsing Data
Firefox History — > Clear recent history
Internet Explorer Tools — > Internet Options — > Browsing History
You can also “hard refresh” a certain webpage to clear the cache for that single page. This is typically done by holding Shift and pressing refresh or reload.
Check for Updates to your Browser or Device
It’s always a good idea to keep your software up to date. If you’re on an older version of a browser or operating system, there may be a bug that has been fixed with a more recent update. If a video is failing to play or consistently stuck buffering/loading, make sure you’re using the most up-to-date version of your browser or OS.
This is especially true on mobile devices, as the difference between versions can often have serious implications for certain functionality being supported or not. For example, iOS only started supported silent autoplay as of iOS10.
Disable Browser Extensions or Plugins
Whether you’re using Extensions in Chrome or Safari, Firefox Addons, or any kind of browser plugin, these 3rd party programs can sometimes cause unexpected problems when watching videos. Some example issues include preventing video playback, subverting stats, or trying to download a video instead of play it.
The easiest way to test if a plugin is causing the problem: open an Incognito or Privacy browsing window. Every browser has some option for a “Private” mode which will disable any extensions/plugins automatically. If the problem goes away in that window, then it’s time to disable all your plugins and turn them back on one-by-one. As you re-enable each plugin, see if the problem returns. When it does, you know which plugin is causing the problem, and you will want to uninstall it, or set up an exception for pages with videos.
Here are some guides on managing plugins & addons for common browsers:
Try a Different Browser
Sometimes different browsers can cause problems. While we support all major browsers, certain playback issues are specific to one browser or another. Switching browsers may help clear up an issue, or at least give you a sense for whether a certain problem is more widespread. For example if you’re using Firefox and your video doesn’t play, but things are all good in Chrome, let us know! We’ll be happy to dig deeper with you.
Check Your Internet Speed
Are you (or your customers) experiencing slow loading, or seeing a “Loading … ” message on your videos? The most common cause of this problem is that the viewer’s Internet connection speed is not fast enough to support video playback reliably. While we take many steps to optimize the playback experience for each viewer, there are some minimum requirements for a smooth playback experience.
Check your internet speed. If you’re not up-to-par, contact your Internet provider. If so, let’s move on.
Reset Your Internet Connection
Just like uploading, an internet connection can affect playback. Try resetting your router and make sure you have a secure connection. All set? It’s time to start investigating.
If I buy the 48 hour rental can I upgrade to the Digital Download Copy by just paying the difference?
Yes, you sure can. Since the 48 hour rental lasts for 48 hours, you have 48 hours to upgrade. You upgrade by clicking the 'upgrade to digital' button in you 48 hour rental area.
If you've already logged out, you can upgrade by logging in with your email and the password your created and then once logged in, you click on your 'store' at the top. The option to upgrade will be there. Here is where you login:
https://www.grandselfmovie.com/login
I paid for the 48 Hour Rental but didn't get access?
You can access your 48 Hour Rental purchase here using the login details and password you created:
https://www.grandselfmovie.com/login
Resources
This is our resources section:
(available soon)
I forgot my password or I don't know where to login?
No worries, here is your login link and if you've forgotten your password, you can click at the bottom of this link to reset it:
https://www.grandselfmovie.com/login
Distribution, Licensing & Broadcast
If you are interested in distribution and/or licensing a broadcast, please contact us here:
media@jamesasinclair.be
If you are looking to host a public movie screening, please contact us here:
support@grandselfmovie.com
Do you have an affiliate program to promote the movie and related products?
Yes, we do. Currently, our affiliate is by invite only. However, if you are a large influencer and/or passionate to help the movie grow, please contact us here:
support@jamesasinclair.be
How Do I Unsubscribe From Receiving Your Emails?
We're sorry to see you go, but we honor your decision. Just so you know, we rarely send emails and only do so when we feel there is something of value to share with you.
To unsubscribe from our emails ...at the bottom of every email you receive, you have an option to manage your email preferences and easily unsubscribe completely. Simply click that option and unsubscribe. Effective immediately, you will no longer be on our email list and you'll no longer receive emails from us.
If you've already unsubscribed from our email list and you're still receiving emails, please know that this is not our practice, and there must be a glitch with the email system we're using. We never knowingly send an email after someone unsubscribes. Please contact us here: support@jamesasinclair.be
Why we don’t accept PayPal
We don't accept Paypal because we sincerely care about your privacy. We do our best to select only third-parties that value your privacy and offer services based on integrity and authenticity.
In order to accept PayPal payments, PayPal requires that we provide to them all information related to your purchase including detailed information on the specific items purchased. Visa, MasterCard, American Express, Discover and all other major credit cards do not require this information, they simply verify that your card is valid and verified, and that you have sufficient credit to make the purchase.
We view PayPal’s requirements as an unnecessary invasion of your privacy and we do not provide this information to anyone. Hopefully at some point in the future PayPal will change this requirement. Until then we will continue to accept all major credit cards but not PayPal.
As an additional note of security, when you enter your credit card details on grandselfmovie.com we actually never see the information and your personal credit card information is never shared with us, it is only available to our credit card processor, Stripe.
In addition, if you elect to have your card information saved (most customers do not), it is only saved by Stripe. Again, your credit card details never touch our systems. We designed it this way to give our customers the highest possible level of confidence that their information is safe.
Additionally, to protect your privacy, we don't use share buttons that sell your information. Most share buttons use cookies, which track user behavior. Even if share buttons are not used by a visitor, share buttons place cookies on a user’s device when they view a website. Most brands that provide these share buttons sell the cookies to third-party services, which then use cookies to track users’ web browsing activities so companies can send them personalized ads.
Does the Digital Download work on all devices?
Yes, the Digital Download should works on all devices, and also Mac and PC computers. We do recommend downloading it your main computer first, then transferring it to your device. Please review the download help section below for more information.
My Digital Download is downloading very slowly, what should I do?
The Digital Download offers quality size options. If you chose the highest quality, then that is a large file size and may take some time, depending on your internet speed and connection.
I paid for the Digital Download Copy but can't access it?
You can access your Digital Download purchase here using the login details and password you created:
https://www.grandselfmovie.com/login
If I purchase the 48 hour rental and can't finish watching all at once, will your player remember where I left off?
Yes, it sure will.
Are you on social media such as Facebook or Google's Youtube?
We love a good balance of being social and especially connecting with other like hearts. We also value freedom of speech and privacy.
We will soon be announcing our new social media platforms where we can connect.
Please check back here again for updates.
Thank you.
Downloaded movie stops and starts on Windows 10. What should I do?
Do you get an error message when it stops?
If yes, we suggest you to run Windows Store Apps Troubleshooter and Windows Media Player Settings Troubleshooter. To do so, follow the steps below:
- Press Windows key.
- Type Troubleshooting.
- On the left pane, click View all.
- Click Windows Store Apps to troubleshoot Windows Store Apps and click Windows Media Player Settings to troubleshoot Windows Media Player.
- Follow the on-screen instructions.
If you don't get an error message then do you have enough space on your device to play the movie? If you downloaded the largest file size, please delete the file and download the smallest movie file size.
Please note that VLC Player for Windows 10 seems to play video files, especially larger video files, easier.
Note: Due to the countless variables that we cannot control associated with individual computer systems/versions/software & software updates, we are unable to provide you with direct support on how to setup any download on your personal computers or devices.
Module #1. Lesson #2, the video is not playing. Please help.
Module #1, Lesson#2 is a text only lesson. Although there is a video player there, there is no video for this lesson.
Download problem on my ipad and/or other device. such as tablets. What should I do?
Yes, the Digital Download should work on all devices, and also Mac and PC computers. However, we do recommend downloading it your computer first, then transferring it to your device. See below for more info:
Any tips for the MAC download?
Yes, the preferred internet browser for the MAC download is Chrome. If you experience any problems downloading the MAC version then close all internet browsers and open Chrome and try again. Make sure you copy and paste the url link for this page so you can get back to it when you open Chrome.
My download is taking a long time, what should I do?
You're downloading a full two hour movie so the file size is quite large and it is normal for a download to take 30 minutes or even much longer depending on your internet connections speed.
My download is not working on my ipad and/or other devices, what should I do?
Due to software restrictions, we offer Downloads for PC and Mac only but the download should also work on all your devices. The video file is encoded to do so.
For Android Devices: Download the .mp4 file directly to device.
For iOS Devices: Due to Apple Software Restrictions on mobile devices (devices only, not computers), you must first download your files to a Mac or PC computer. Then, open your files in iTunes and sync to your iPod/iPad/iPhone.
Note: Due to the countless variables that we cannot control associated with individual computer systems/versions/software & software updates, we are unable to provide you with direct support on how to setup any download on your personal computers or devices.
However, generally speaking, if you want to watch on your smart device, you may first need to save the file to your computer. Next, right click on the file you have just saved, select "Open With" and choose your preferred application (usually iTunes or Windows Media Player). From here you can sync to your iPod/iPad/iPhone with your iTunes program, or to your android phone/tablet with your Windows Media program.
Note: Due to the countless variables that we cannot control associated with individual computer systems/versions/software & software updates, we are unable to provide you with direct support on how to setup any download on your personal computers or devices.
However, generally speaking, if you want to watch on your smart device, you may first need to save the file to your computer. Next, right click on the file you have just saved, select "Open With" and choose your preferred application (usually iTunes or Windows Media Player). From here you can sync to your iPod/iPad/iPhone with your iTunes program, or to your android phone/tablet with your Windows Media program.
The Coupon Gift isn't working. What should I do?
Coupon Gifts will work within 48 hours of your purchase.
Often times people send the Coupon Gift to their friends and they attempt to use it after 48 hours when the coupon is expired. If this happens, you can contact support and they will re-issue you a new coupon at no charge: support@jamesasinclair.be
If the Coupon Gift isn't working within the 48 hours period ask the recipient of the Coupon Gift to type in the password that was included in the email you forwarded them manually. Often times, the Coupon Gift doesn't work because people copy and paste the password with spaces by mistake or the browser pasted something else in other than the password.
This should help clear up all concerns regarding the Coupon Gift. However, if you still need help, please contact us at: support@jamesasinclair.be
Are you planning subtitles for the Grand Self movie in English, German, French, Spanish, and/or more subtitles?
Yes, we are planning to offer the movie in many subtitles, in the future. We don't have a timeline at the moment for this but please check back with us. Currently, the movie is offered in English with no subtitles.
